Real-Time Monitor

The Real-Time Monitor provides live visibility into your Auto Dialer campaigns. It displays active calls, campaign progress, and performance metrics with configurable refresh intervals.

Accessing the Monitor

Navigate via the sidebar: Auto Dialer > Real-Time Monitor.

Refresh Control

Control how often the monitor updates:

Interval	Description
Manual	Only updates when you click Refresh Now
1s	Updates every second (high resource usage)
5s	Updates every 5 seconds
10s	Default interval. Good balance of freshness and efficiency
20s-60s	Slower intervals for long-running campaigns

The Refresh Now button is always available for manual updates. Your selected interval is saved in browser localStorage and persists across sessions.

tip

Use shorter intervals (1-5s) when starting a campaign to closely monitor the first calls. Switch to longer intervals (20-30s) for stable, long-running campaigns.

Bird's-Eye View

The default view shows all active and paused campaigns as card rows. This provides an overview of your entire dialing operation.

Global Summary Cards

At the top of the page, four cards summarize the overall system state:

Card	Description
Active Campaigns	Number of campaigns currently in Active status
Total Active Calls	Sum of active calls across all campaigns
CAC Utilization	Percentage of total CAC capacity in use across all campaigns
Worker Health	Status of the Go Dialer Worker (healthy, degraded, or offline)

Campaign Cards

Each active or paused campaign displays as a full-width card containing:

Header:

• Campaign name
• Status badge (Active or Paused)
• Routing destination label
• Pause/Resume button

Metric Cards (5 cards in a row):

Metric	Description
Destinations	Total phone numbers in assigned distribution lists
Active Calls	Current active calls / CAC limit (e.g., "3/10")
Completed	Successfully completed calls (green accent)
Failed	Calls that failed after all retries (red accent)
Pending	Destinations not yet dialed or awaiting retry (muted)

Footer:

• Progress bar showing percentage complete
• Rate limit indicator (OK or Limited)

Card Actions

• Click the card: Drill down to detailed campaign view
• Pause/Resume button: Direct action without confirmation
  • Red button = Pause (when Active)
  • Green button = Resume (when Paused)

Campaign Drill-Down

Click any campaign card to view detailed metrics and active call information.

Navigation

• Back button: Returns to bird's-eye view
• Campaign header: Shows name, status badge, Pause/Resume button, Refresh button

Campaign Progress Card

At the top of the drill-down view:

• Progress bar with percentage complete
• Completed count (green)
• Failed count (red)
• Pending count (muted)
• Estimated Time of Arrival (ETA) for completion

KPI Cards (6 cards)

KPI	Description
Active Calls	Current number of active calls
CAC Utilization	Percentage of CAC limit currently in use (color-coded: green under 50%, yellow 50-80%, red over 80%)
Calls per Minute	Average call initiation rate over the last 5 minutes
Answer Rate	Percentage of calls that were answered
Avg Call Duration	Average duration of completed calls
Rate Limit Status	OK (within limits) or Limited (throttled)

Side-by-Side Layout

The drill-down view displays two sections side by side:

Left: Active Calls Table

Displays calls from the last 5 minutes:

Column	Description
Phone Number	Destination phone number
Status	Current call status (ringing, answered, completed, etc.)
Duration	How long the call has been active

note

Paused campaigns show an empty Active Calls table because no calls are in progress.

Right: Disposition Breakdown

A pie chart showing call outcomes:

Disposition	Color	Description
Answered	Green	Call was answered by human or machine
Completed	Blue	Call completed successfully
Busy	Yellow	Destination was busy
No Answer	Orange	Call rang but was not answered
Failed	Red	Call failed after all retry attempts
Cancelled	Gray	Call was cancelled before completion
Congestion	Purple	Network congestion prevented call completion

Worker Health

The Worker Health indicator shows the status of the Go Dialer Worker:

Status	Color	Meaning
Healthy	Green	Worker is running and polling normally
Degraded	Yellow	Worker is running but experiencing issues (high latency, errors)
Offline	Red	Worker is not responding or not running

The health status is proxied from the Go worker's health endpoint. If the worker is offline, campaigns will not progress even if they are in Active status.

warning

If the Worker Health shows Offline, contact your system administrator. Campaigns cannot dial without the worker running.

Monitoring Best Practices

1. Start Small: Begin with a low CAC (1-2) and watch the first few calls complete before scaling up

2. Watch CAC Utilization: If consistently at 100%, consider increasing CAC or reducing CPS

3. Monitor Answer Rate: Low answer rates may indicate issues with your distribution list or calling times

4. Check Worker Health: Ensure the worker is healthy before starting large campaigns

5. Review Dispositions: The pie chart helps identify patterns (e.g., many "No Answer" results may mean your dial timeout is too short)

Troubleshooting with the Monitor

Symptom	What to Check	Action
No calls initiating	Worker Health	Verify worker is running
CAC at 100% constantly	Avg Call Duration	Calls may be taking too long; increase CAC or reduce dial timeout
High Failed count	Disposition Breakdown	Check if specific error pattern exists
Low Answer Rate	Time of Day	Verify you're calling during appropriate hours
Progress not updating	Refresh Interval	Try manual refresh or shorter interval
Campaign shows Paused but should be Active	Campaign Settings	Check if schedule is blocking dialing

tip

The Real-Time Monitor is the best way to verify your campaign is running correctly. Keep it open during the initial phase of any new campaign.