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Supervised Transfer (Attended Transfer)

Supervised Transfer (Complex)​

Human Agent Approves The Call​

Human Agent Approves The Call

Human Agent Rejects or Abandons The Call​

Human Agent Rejects or Abandons The Call

Workflow Outline​

  1. An inbound call is accepted at Cloudonix for the phone number +12127773456.
  2. The call is routed to ReTell using the Register Phone Call API request.

Workflow Implementation​

To implement this workflow, you would need to:

  1. Create a Container Application to process the inbound call to Cloudonix and respond with a static CXML document.
  2. Create a Voice Application to execute the Container Application mentioned in step 1, based upon the inbound call phone number.
  3. Create a ReTell function, to initiate the transfer, based upon a static CXML application that will be included in the function call.

Step 1: Inbound Calls Processing Container Application​

Use the script in the following example, to route calls from the world to your Retell voice agent, via Cloudonix.

Retellai: Pre-Call Webhook Routing

note

We will assume that your container application is named smartTransfers and that the relevant container application block is named staticRoutingToReTell.