Voice Notification

info

For sake of simplicity, we will assume our notification service is designed to call a person, announce their upcoming doctor appointment and request them to press 1 to acknowledge their appointment, or press 2 to have some call them to reschedule the appointment.

The CXML Document Response

In the below CXML document, the following elements are provided dynamically, based upon the token received from the previous step.

Element	Description
{$fullname}	The receipient full name.
{$dayOfWeek}	The day of the week of the appointment, Eg. Monday.
{$dayOfMonth}	The day of the month of the appointment, Eg. 12.
{$nameOfMonth}	The name of the month of the appointment, Eg. March.
{$year}	The year of the appointment, Eg. 2024.

<Response>
    <Say>Hello {$fullname}, this is an automatic reminder about your upcoming appointment.</Say>
    <Gather action="https://example.com/processInput" loop="3">
        <Say>Scheduled for {$dayOfWeek}, dated {$dayOfMonth} of {$nameOfMonth}, {$year}.</Say>
        <Say>To confirm your appointment, press 1. To have a member of staff call you for rescheduling, press 2.</Say>
        <Pause length="5" />
    </Gather>
</Response>

Once the destination picks up the call, the following CXML will be served to them waiting for this input. Once they press a button on their keypad, that input will be submitted to the endpoint indicated by the action, which in our case is set to https://example.com/processInput (aka: Input Processor).